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Canine III

Common eDental queries

Based on customer feedback, we would like to share the following advice on some common eDental queries....


To adhere to the NHS eDental specification CS R4+ does not allow users to change a patients exemption status once a treatment course has been completed. If you have any issues following this workflow, please contact the NHS claims team.

Claims not being submitted before the deadline

If you have concerns of not being able to submit claims before the deadline, we advise customers to enter observations on the claim explaining the delay, however please confirm with the NHS claims team before doing so.

Rejection errors

NHS rejection message definitions can be found online here
If you require further information on these NHS errors or the above queries we advise customers to contact the NHS.

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