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leahtroth
Canine II

Customer Support Open Today? 27/08/19

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I've been on hold for 1.5 hours waiting to speak to an agent.  Apparently, they don't want to keep me waiting and yet I am!  I have an urgent issue with reminders not being sent as changes were not made properly last week and need to speak to someone.

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CS Dental Employee
CS Dental Employee

Re: Customer Support Open Today? 27/08/19

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Hi Leah,

Yes we are open today, im not sure why the phone system has you on hold for this long as its not showing in our queue.

Do you have your account number and we will call you ASAP.

Kind Regards

Matt Bridge

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leahtroth
Canine II

Re: Customer Support Open Today? 27/08/19

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Hi. Yes, please call the practice on 0116 2879608.  I'm going to hang up now. 1 hour 45 :-(

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