I've been on hold for 1.5 hours waiting to speak to an agent. Apparently, they don't want to keep me waiting and yet I am! I have an urgent issue with reminders not being sent as changes were not made properly last week and need to speak to someone.
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Yes we are open today, im not sure why the phone system has you on hold for this long as its not showing in our queue.
Do you have your account number and we will call you ASAP.