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andygunn
Canine II

EDI Claim rejections scotland

Hi has anyone had a similar issue or know an easy fix. I have a VT the second one I have had however the list number has not changed for the new vt. When claims are being sent they are automatically being rejected and when I have looked into this with practitioner services they have found our management software is duplicating claim reference and claim ID numbers for previous claims that were done in early 2018. 

any help would be greatly appreciated

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CS Dental Employee
CS Dental Employee

Re: EDI Claim rejections scotland

Good Morning Andygunn,

Sorry to hear you are experiencing this issue.

It would be difficult to advise the best solution without investigation, please can I ask you call our support team on 08452302451 and one of our Technical Support Representatives would be happy to take a look.

Many Thanks 
Chris 

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