I contacted carestream to set up the default email address so we can send commuinication out via email. I was told that if I had outlook set up then this should work.
I made sure that this was set up and had my IT team set it up with my NHS email.
On testing the emails the communications were blank, but I thought at least the IT side of it was set up and it had worked.
On contacting Carestream again I asked if they could check this out for me I thought it would be something pretty straight forward??
I was told that there was a defect and Glitch in the system. I asked when they thought this would be looked at I got told it was on the list??.
I am just struggling with this "on the list" I would think established software company would be on the ball with Glitches within the system.
I would be grateful if someone could look into this and make this a priority. Communication with patients is key at the minute with Covid pandemic we are spending a fortune on stamps and a simple Email set up would help.
Hope someone from the team can help with this?
Helen- Glencairn Dental Practice- CH63 7PJ