There is a Knowledge Base item about using the Right to be Forgotten feature which can be found here:
If you are unable to use this feature to anonymise a patient's record, you can still mark it is Archived. To do this, from the patient's record click File > Archive and select the reason for archiving the patient.
Many thanks for your post.
It is possible to remove a patient record entirely using a feature called "right to be forgotten" this has criteria involved however. The patient musn't have had an appointment with the practice in the last 11 years. Has the patient been in more recently than that?
It isn't possible to remove documents from within R4+ as we want to ensure all data is 100% accurate.
Thanks for that!
What is the time scale of when we can remove this patient from our R4 and how do we go about sorting this?
The patient has had no appointment history with us
Seen as the patient has never attended the practice the system will allow you to use the "right to be forgotten" to anonymise the patient.
You have to do this 1 patient at a time so it can look and view into the system to ensure 100% accuracy. You will need the patient code to enter and have the patient name to hand as it will pop up with the details to confirm.
To do this task you must be a system admin, log out of normal R4+ and log into the R4+ Clinical Administrations.
From this window select tools and you'll see a section in there a "right to be forgotten" section. This will allow you to enter the patient code and confirm details. If all successful and the patient is eligible to remove it will state the patient has been anonymised. If the system sees a reason why they cant be that will display in the message.
Hope this helps, if any problems come back to this post or contact the support team.