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CS Dental Employee
CS Dental Employee

How to Resend SMS text messages

Hi All,

We are aware of an issue that occurred over the weekend that stopped SMS messages being sent out. We have since corrected the issue but the SMS will need to be re-sent. Below is a step by step guide on how to resend the SMS messages.

1) Main Menu of R4
2) Select Edit and Task Scheduler
3) Find the SMS task in the list
4) Highlight the task and select Edit Task
5) Use the appointment date range section to specify the dates to send
6) Select "preview appointments"
7) Select "send reminders now"
8) Select "close" and don't save

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2 Replies
Haxby9
Canine II

Re: How to Resend SMS text messages

Our messages still aren't going out.. any tips, currently on hold

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CS Dental Employee
CS Dental Employee

Re: How to Resend SMS text messages

Hi,
Do you have an account number for R4 and I will contact your practice directly.
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