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MH1
Canine II

How to access full back up folder on R4

I understand that I can back the data from R4 in my ptactice on to an external drive. How can i do it. Instrcutions to do so would be helpful.

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matthewbridge
CS Dental Employee
CS Dental Employee

Re: How to access full back up folder on R4

Hi @MH1,

Many thanks for your post.

Are you looking at backing up directly to your external drive or copying in a manual task?

Regards

Matt

matthewbridge
CS Dental Employee
CS Dental Employee

Re: How to access full back up folder on R4

Hi @MH1,

I was forwarded an email from our exchange managers, I believe you replied to the email rather than adding a reply to the post.

Below are steps on how to amend the R4 backup directly to an external HDD, please ensure you leave the external HDD attached at all times.

1- Go into file explorer and create a folder within the external HDD
2- Right click on that folder, go into properties
3- Select the "Security" tag
4- Select the option Edit...
5- Select Add...
6- Type everyone in the box and select "Check Names"
7- Tick Allow on Full Control to give the right permissions
8- Press Apply and OK
9- Load the R4 Backup program, usually this is in the system tray by the time and date
10- Full Backup is at the top, select the 3 dots under the Path for Full Backup
11- Navigate to your created folder in the external HDD
12- Press OK, the system will freeze for a moment while it re-directs.

If you have any issues please contact the support team on 0330 094 8194 option 1.

Regards

Matt