Many thanks for your post.
Dental and Hygiene recalls are separate on the R4+ system so not having a hygienist setup shouldn't be causing any problems.
We would need to have a look at your recall setup, please call the helpdesk on 0330 094 8194 and we can look into this for you.
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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