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chrismitchell
Moderator
Moderator

Important - Scottish Customers only please read - R4+ Version 8.1.7

Please see attached

This job aid is aimed at all practice staff and explains how the new Under 26 exemption will be
applied to existing customers in the R4+ practice management software.

3 Replies
LRDC16
Canine II

Re: Important - Scottish Customers only please read - R4+ Version 8.1.7

When will we be given the update for these changes?

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mtones
Moderator
Moderator

Re: Important - Scottish Customers only please read - R4+ Version 8.1.7

Good morning, 

You should have received email notification with access details to download this update along with how to obtain them from the Portal.

 

If that is not the case please contact customer support on 0330 094 8194 (option 1) and we will be happy to assist you with this. 

 

Kind Regards

 

Matt

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Jainemac
Canine II

Re: Important - Scottish Customers only please read - R4+ Version 8.1.7

Please can you confirm how Orthodontic treatments (approved on paper or electronically) should be dealt with?

Close plan early with only the exam/sms/xrays photos on and then send for prior appoval again for the appliances etc? (NB we dont complete the appliances until tx has finished in ortho courses- not like in general dentistry when they are claimed when fitted)

Considering the "close plan early" function isnt working at the moment- are we to wait till the next update ? or has this been corrected with the exemption category update?

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