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watty
Canine II

Install guide for R4 clinical plus server?

Hi, I’m trying to find something like a technical install guide for R4 clinical plus. Specifically I’m interested in recommended network settings/windows settings including av scanning exclusions for R4.

I found one for softdent but not for r4. Does such a document exist?

Reason for asking is that our R4 seems slow and I want to check that everything on the server and workstation side is setup optimally.
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3 Replies
matthewbridge
CS Dental Employee
CS Dental Employee

Re: Install guide for R4 clinical plus server?

Hi @watty,

I have attached the latest system requirements for the R4 software.

If it meets the spec and there are still issues, either contact the support team for technical support or private message me your account number and I will arrange someone to contact yourself.

Regards

Matt

watty
Canine II

Re: Install guide for R4 clinical plus server?

Hi Matt, The server comfortably exceeds the recommended specs by some margin. I can contact the support team but was hoping just to get something that defines recommended firewall ports/av exclusions and network/system settings.

If I have that I can check the obvious stuff myself. I’ll try the service desk later when I’m near the machine.
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matthewbridge
CS Dental Employee
CS Dental Employee

Re: Install guide for R4 clinical plus server?

Hi @watty,

I have attached what files/ports need allowing through.

Regards

Matt