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Canine II

Letter creation through templates

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Just wondering if anybody has experience using R4 as a published app using RD Web access?

We have it installed and working apart from an issue with letter creation from a template in patients record. It allows a user to create a letter in one patients record however if they come out of that patient and open another patient to create another letter the session crashes.

Using Remote Desktop tools I have been able to figure out that it seems to only crash in the users window, and that it's fine on the server.

It also works fine running directly off the server using RDP.

Anybody got any ideas?

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Moderator
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Re: Letter creation through templates

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Hi Karl,

Thanks for answering those queries for me.

CS R4+ V8.1.2 is our most recent version and no issues relating to compatibility with office are known to us. 

Please could you confirm the following is also setup and test?

chrismitchell_0-1600268511958.png

 

Many Thanks 
Chris 

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Re: Letter creation through templates

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Hi Karl,

Thats great thank you for the update, please can you keep me updated with the outcome 

Kind Regards 
Chris 

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Moderator
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Re: Letter creation through templates

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Hi Karl,

Sorry to hear this, in that case it will need our support team to take a look,

Please contact on 0330 094 8194 and we will be happy to look into this.

Many Thanks 

Chris

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Moderator
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Re: Letter creation through templates

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Good Afternoon,


Thank you for your query, please can you confirm what version of R4+ and Office is installed on the terminal server. We require 32 bit local installations of Office with macros set to allow 

Many Thanks 

Chris 

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Canine II

Re: Letter creation through templates

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Hi Chris,

We are using R4+ 8.1.2 with 32bit office 2016 installed on each of our terminal servers (3 in total).

We have had a few more issues, little bits. Is 8.1.2 a recent release with bugs possible?

Thanks,
Karl

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Moderator
Moderator

Re: Letter creation through templates

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Hi Karl,

Thanks for answering those queries for me.

CS R4+ V8.1.2 is our most recent version and no issues relating to compatibility with office are known to us. 

Please could you confirm the following is also setup and test?

chrismitchell_0-1600268511958.png

 

Many Thanks 
Chris 

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Canine II

Re: Letter creation through templates

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Hi Chris,

Yes I can confirm that we are enabling all macro's via group policy on our terminal server machines - this has been tested and is applying. We have also configured the location of the letter templates as a trusted location.

Regards,
Karl

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Moderator
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Re: Letter creation through templates

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Hi Karl,

Thats great thank you for the update, please can you keep me updated with the outcome 

Kind Regards 
Chris 

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Canine II

Re: Letter creation through templates

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Hi,

Sorry I meant we have done this prior and it's not resolved the issue.

Regards,
Karl

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Moderator
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Re: Letter creation through templates

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Hi Karl,

Sorry to hear this, in that case it will need our support team to take a look,

Please contact on 0330 094 8194 and we will be happy to look into this.

Many Thanks 

Chris

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