Apologies that you are having an issue with your scanning.
This will most likely be a technical issue, if you can private message me your R4 account information I will get a member of the support team to call. Alternatively if you can call us on 0330 094 8194 we will investigate.
Many thanks for your post.
We don't have a recommended printer/scanner for the R4 software as drivers are changing regularly and we aren't able to test every driver. We would NOT recommend canon scanners as they are known to cause issues with communication in the R4 System.
The printer/scanner must be fully installed out of the R4 system and both printing/scanning, if you make this default then R4 should naturally pick this up unless directed elsewhere. To check the printer settings on the individual R4 go to: Main Menu > Utilities > Printer Settings. In here it will tell if its using default or specific printer.
In regards to the scanner, as a system admin you can check the scan settings by going to: Any patient record > Comms > Scan Settings. In here you can pick the scanner, find your one installed and the type of file, we recommend JPEG where possible as its a smaller file format.
If there is any issues with setting the R4 system to work but its working outside the R4 system then please contact the support team on 0330 094 8194 option 1.
We have bought a nice Epson printer which seems to work well, apart from the fact that it will not scan multiple sheets. I understand that this is a glitch within R4, is there a solution yet, or in the near future?
I'm glad the scanner is working well.
In regards to the duplicate scanning this was resolved in v8.1.4 of R4 recently released.
If you are on a version before this, download the latest v8.1.5 from https://softwaredownload.csdental.com/en-GB using your SAP number and Post Code.
On the link there is instructions on how to run and further release notes for v8.1.5. Jumping versions on R4 is OK and all fixes will still be applied.