Hi. I've tried to get through to the helpdesk twice today. The first time I was on hold for over ten minutes without speaking to anyone. I am now in the queue and have been for over 17 minutes!
The last time this happened our telephone number was stuck in a loop. Can anyone help please??
Hi My name is Dave Potter one of the Helpdesk supervisors...
We have been very busy today with a very high call volume and currently have 9 calls waiting. If you advise me of your account number I will give you a call direct,
Regards
Dave
Hi Dave.
Thanks for your response. I was getting paranoid that there was an issue with our landline connecting to you. Maybe we'd been blacklisted!!
Our account number is 3282. I am interviewing at 14:45 but if you do have time to get back to me beforehand that would be great. Alternatively, I will have to call the helpdesk again tomorrow when I'm free as it could be a lengthy call.
Thanks
Leah
Hi Leah,
If its going to be a low one I will raise a ticket and pass to a L2 to give you a call tomorrow.
Cheers
Dave
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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