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leahtroth
Canine II

On hold 10 mins+ twice today!

Hi.  I've tried to get through to the helpdesk twice today.  The first time I was on hold for over ten minutes without speaking to anyone.  I am now in the queue and have been for over 17 minutes! 

The last time this happened our telephone number was stuck in a loop.  Can anyone help please??

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3 Replies
CS Dental Employee
CS Dental Employee

Re: On hold 10 mins+ twice today!

Hi My name is Dave Potter one of the Helpdesk supervisors...

We have been very busy today with a very high call volume and currently have 9 calls waiting. If you advise me of your account number I will give you a call direct,

 

Regards

Dave

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leahtroth
Canine II

Re: On hold 10 mins+ twice today!

Hi Dave.

Thanks for your response.  I was getting paranoid that there was an issue with our landline connecting to you.  Maybe we'd been blacklisted!! 

Our account number is 3282.  I am interviewing at 14:45 but if you do have time to get back to me beforehand that would be great.  Alternatively, I will have to call the helpdesk again tomorrow when I'm free as it could be a lengthy call.

 

Thanks

 

Leah

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CS Dental Employee
CS Dental Employee

Re: On hold 10 mins+ twice today!

Hi Leah,

 

If its going to be a low one I will raise a ticket and pass to a L2 to give you a call tomorrow.

 

Cheers

Dave