My apologies that you have had a long wait on the phone. With all of our customers returning to work and with Scottish Fee updates hitting concurrently we are assisting as many customers as possible.
Should you need to contact us and are calling from a mobile you can use 0330 094 8194 to avoid calling the 0845 number.
If you would like to IM me with the issue you are experiencing i will arrange fo you to be contacted by a member of the Support team. Please be aware that i cannot make any guarantee about the timeliness of this call.