cancel
Showing results for 
Search instead for 
Did you mean: 
CS Dental Employee
CS Dental Employee

Re: Orthodontic Claim Rejections in CS R4/R4+ Version 6.7

Good Evening,

If these claims have not been sent or packaged they should process ok once sent, if they are still rejected it will be if they are packaged before the update and would need re sending 


Thanks 

Chris 

0 Kudos
Reply
morriswoodyman
Canine III

Re: Orthodontic Claim Rejections in CS R4/R4+ Version 6.7

Thanks Chris, my problem is that these claims have been sent up and not rejected. They have been sat unprocessed by the BSA for 3 months. I will try ringing the BSA.

Mark

0 Kudos
Reply
morriswoodyman
Canine III

Re: Orthodontic Claim Rejections in CS R4/R4+ Version 6.7

Now we have been updated to R4 version 6.8 can you tell me the correct procedure for resubmitting FP17O claims that have been rejected. The response with the rejection is "Inappropriate treatment code used". Do I simply resubmit the claim or should I delete the rejected claim and open a new FP17O?

Mark

0 Kudos
Reply
CS Dental Employee
CS Dental Employee

Re: Orthodontic Claim Rejections in CS R4/R4+ Version 6.7

Good Morning Mark,

 

It will be a case of resending the effected claims, this can be achieved by creating a new submission in the edi screen and marking as ready this will then be sent on the next create file and send claims.

 

If any problems please contact the support team and this can be looked into in more detail 

 

Kind Regards,

 

Chris

0 Kudos
Reply
morriswoodyman
Canine III

Re: Orthodontic Claim Rejections in CS R4/R4+ Version 6.7

No rejections so far this week. 

Thanks Chris.

CS Dental Employee
CS Dental Employee

Re: Orthodontic Claim Rejections in CS R4/R4+ Version 6.7

Glad to hear it 

0 Kudos
Reply