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Banbeath
Canine II

PPE SDR CODES

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Hi there,

We are having issues with sending plans that have multiple telephone triage codes and PPE codes.  We are a Scottish practice.  I wondered if this was a software issue and if anyone else is experiencing this.  The practice board have said that we should be able to add multiple PPE but the plan sends in error when we try to do this??

Thanks for your help

Jenny

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kimorr
CS Dental Employee
CS Dental Employee

Re: PPE SDR CODES

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Hi Jenny,

Thanks for getting in touch. I just need to check a couple of things.

Are these claims coming back as rejected? 

Can I just check, What version of R4 you are currently on?

Kind regards

Kirsty

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kimorr
CS Dental Employee
CS Dental Employee

Re: PPE SDR CODES

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Hi Jenny,

Thanks for getting in touch. I just need to check a couple of things.

Are these claims coming back as rejected? 

Can I just check, What version of R4 you are currently on?

Kind regards

Kirsty

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Banbeath
Canine II

Re: PPE SDR CODES

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Yes plans with multiple codes are coming back as rejected e.g 2 aerosol generating procedures on one plan. How do we find out what version of R4 we are using?

 

Thanks

 

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Banbeath
Canine II

Re: PPE SDR CODES

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We are currently using 8.1

 

Thanks

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liamrushton
CS Dental Employee
CS Dental Employee

Re: PPE SDR CODES

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Good Afternoon

Version 8.1.3 corrects this issue. 

This can be downloaded from here: https://softwaredownload.csdental.com/en-GB using your SAP number and postcode.

 

Kind Regards
Liam Rushton
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liamrushton
CS Dental Employee
CS Dental Employee

Re: PPE SDR CODES

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Good Afternoon

This was fixed in version 8.1.3.

To download this verison please go to: 

https://softwaredownload.csdental.com/en-GB

you will need your SAP number and postcode.

Kind Regards
Liam Rushton
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