Over here in Wales, we are providing fluoride varnish for patients, but as our under 25's and 60's and over do not pay for their examinations the charge for fluoride varnish is a bit of a sticky situation.
We have been advised by our Health Board and Carestream helpdesk that the latest update to our software should have stopped the patient charge for the fluoride varnish application. Not so in our case I'm afraid.
As we have to record all these applications and reach a certain target as a condition of our contract etc, we are wondering if any other practice is in the same situation.
Many thanks for your post.
You would need to amend these claims on an individual basis, after the course has been completed and the EDI claim window has loaded at bottom right where the charge is showing you can override the charge and mark as free treatment.
Once this has been overridden, press Apply and this will remove the charge from the patient financial screen.