I have some questions and concerns about Performer Allocations.
1. I had this function activated on 31.10.18. How do I get the correct figure for my total Private Fees taken during the Tax- Year 1.4.18- 31.3.19 please? Do I need to run 2 different reports to cover the year?
2. Now we have noticed that sometimes it doubles up amounts I am checking every entry so I do not over -pay my Associates. Last month was particularly bad, why can't you fix this?
3- Why does it not consistently work out what last month is? Today it was 31/10/19- 30/11/19. Some months 1-30Th of the same month which is generally accepted as last month? Obvious risk of double counting here to.
We strive as a company on answer all queries to the best of our ability.
It is also a platform for our customers to interact with one another.
I apologise if we have not responded to some or one of your queries in a timely manner, do you have a query I can assist you with?
If you could please private message me your account number or postcode i will arrange for a member of the team to contact and go through this with you