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clare
Canine II

Problems with R4 clinical plus

Hi

We had R4 clinical + installed as an upgrade early in 2018. We have had nothing but problem after problem since the installation. Despite dozens of phone calls and after another recent update, we now have a new set of other errors appearing. Just wondered if other users have experienced the same thing??

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5 Replies
CS Dental Employee
CS Dental Employee

Re: Problems with R4 clinical plus

Hi Clare,

Sorry to hear that you are having problems with R4 Clinical+. Would you be able to provide us with the error messages or your Account Number and we can get in contact with you please.

Kind regards

Ashleigh

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clare
Canine II

Re: Problems with R4 clinical plus

We have been in contact with Carestream support on a regular basis since the start but aren't getting any resolutions, only more problems. 

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CS Dental Employee
CS Dental Employee

Re: Problems with R4 clinical plus

Hi Clare,

If you like to direct message me your details, will be happy to get someone to contact you in regards to this.

Kind regards,

Ashleigh

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vivekkoul1
Canine II

Re: Problems with R4 clinical plus

Hi,

We are also facing the errors since the beginning of the R4 installation and despite of many communications to Carestream support, we did not get any resolutions.

Can any one elaborate what kind of errors are being faced in R4?

Thanks,

Dr .Vivek

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CS Dental Employee
CS Dental Employee

Re: Problems with R4 clinical plus

Please provide us with your contact details and we will arrange for one of our senior technical experts to contact you. 

Thank you

Ian

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