cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Canine II

R4 Text reminders sent only to some patients

Has anyone had the issue where R4 will send text reminders to only around 70% of the patients who are supposed to receive them? Could this be an R4 error?

We have checked the details for the patients and the preferred method of contact is text. The same patients who now do not receive the reminders did so in the past and nothing has changed in their details. Thank you

0 Kudos
Reply
3 Replies
Highlighted
Premolar I

Re: R4 Text reminders sent only to some patients

Are you using MMG Fusion?

 

0 Kudos
Reply
Highlighted
Canine II

Re: R4 Text reminders sent only to some patients

Hi. I am not sure what that is and almost sure we do not use it. For text reminders we use treustenvoy for sms reminders. I looked through the generated report and while the numbers do not appear in the list of "Unable to COntact"

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: R4 Text reminders sent only to some patients

Dear Robert,

Please could you direct message me your Carestream account number and i will see that a member of the team investigates this 

Many Thanks 

Chris 

0 Kudos
Reply