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Jainemac
Canine II

R4 Update ?

When is the next update? Was told end of September but still waiting…
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matthewbridge
CS Dental Employee
CS Dental Employee

Re: R4 Update ?

Hi @Jainemac,

Many thanks for your post.

Are you able to confirm what version of R4 you are on?

The latest version released to our download portal https://softwaredownload.csdental.com/en-GB/ is v8.1.8. Please use your SAP number and post code to log into your account, if you aren't sure on your SAP number it will show this on your invoicing from Carestream.

Regards

Matt

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Jainemac
Canine II

Re: R4 Update ?

There is nothing in the release notes in 8.1.8 about correcting the ongoing issue with "close plan early" claims- for discontinuation or transfer/continuation cases. When will this be corrected? been waiting since July for this to be addressed- I have mulpitple claims lying which I cant deal with.

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matthewbridge
CS Dental Employee
CS Dental Employee

Re: R4 Update ?

Hi @Jainemac,

Apologies for the issues you have been having.

A member of the support team will be contacting you regarding the issues.

Regards

Matt

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