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dhen
Canine III

R4 software errors in new release - frustrating service

Is anyone else tearing their hair out at the poor response from Carestream Developers and Customer Service regarding the failure of their recent software release that is stopping most EDI claims going through for orthodontic practices.  I have now emailed Customer Services twice with a number of questions to which I have had no response.  Has anyone else been lucky to get the curtesy of an apology, response and fix date? I cannot believe there are so many errors in this new release, where is the testing?

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3 Replies
CS Dental Employee
CS Dental Employee

Re: R4 software errors in new release - frustrating service

Dear Dhen,

Really sorry you have not had a response, we have checked and can find no emails in our support mailbox, could you tell me your postcode and ill ecalate your issues immediately.

Kind Regards

Ian
dhen
Canine III

Re: R4 software errors in new release - frustrating service

Hi, can you give me your email address and I will forward you my email.  Sent two and email address correct as I checked it before resending.  

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CS Dental Employee
CS Dental Employee

Re: R4 software errors in new release - frustrating service

Hi, we have your email address and a member of our team will contact you directly shortly.
Kind Regards
Ian
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