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Brightk
Canine II

Re: CS R4+ User Restrictions Explained

Can you delet a letter from a patient comms

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Jamie_CDS-CIC
Canine II

As Stephen says, there is no permission level that will allow you to remove a letter from the Patient Comms section.

HOWEVER, if required, there is a way to remove the actual document that is linked here, although only use this if there is a potential data breach e.g. different patient's file uploaded.
As this causes an error message when trying to open the removed file, it is best to discuss the process for doing with with the Carestream Support team.

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stephen_skelton
Moderator
Moderator

Hi,

It is not possible to delete a letter from the patient comms tab, however, it is possible to edit the Subject details of the letter.

To do this, select the letter on the comms tab and click Edit Details.  Type the required text in the Subject field (i.e. Letter generated in error, Letter not sent, etc) and click OK.

The new text will then be displayed as the subject line on the Comms tab.

Regards

Stephen

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