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foxy1905
Canine II

Scanning double sided with new HP Printer

Hi, 

Can anyone help.....?

We have a new HP printer and R4+ won't allow us to scan double sided.... This was an issues with our old printer when we upgraded from Classic R4 earlier in the year.. it was sorted by the tech team but right now they're useless! 

Help....... 

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CS Dental Employee
CS Dental Employee

Re: Scanning double sided with new HP Printer

Hello,

Thank you for your question, in order to scan double sided you would normally select the PDF option in the R4+ scan settings, please could you select that by following the steps below and see if that resolves your issue.

1. Load the Comms tab in any patient record.

2. Click the button [Scan Settings].

3. Ensure the option for PDF is selected.

Kind Regards

Jon

 

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