I wonder if you can help? When i press on the Schemes tab I can't see the box of drop downs in the bottom left corner. It's almost like there is a blank screen over it
Hi @Henda100,
Many thanks for your post.
It sounds like a DPI setting issue, R4+ only works well on 100%. This is a setting outside R4. If you right click on your desktop background and go to display settings. Look for the scale section and ensure it is on 100%. If not change and then restart the PC.
The size of R4+ may then change slightly, you'll need to select the best fit by going to - Main Menu > Edit > Settings > System 1 > Select Best Fit.
If that doesn't resolve the issue we will need to remote access your PC, please call the helpdesk on 0330 094 8194.
Regards
Matt
ive got the same issue , i'll have to call up
Good afternoon,
Many thanks for your post, we have since realised that this is a defect. It's been escalated to our development department. If you close down the patient and re-open it will reset and you can continue to make changes.
I hope this helps.
Kind Regards,
Danni
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
© 2019 Carestream Dental, LLC. All Rights Reserved