cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
CS Dental Employee
CS Dental Employee

Scotland Fee Update - June 2020

Jump to solution

Dear All,

Please see attached the June 2020 fee update for Scotland.

You must make sure you read the instructions as important information is enclosed on the changes.

Any questions or comments please post here.

Thank you

1 Solution

Accepted Solutions
Highlighted
CS Dental Employee
CS Dental Employee

Re: Scotland Fee Update - June 2020

Jump to solution

Hi All,

Just to note,

  • You must be running CS R4+ version 8.1 - this is detailed on the login screen.
  • Please remember to log out all users from CS R4+
  • The update must only be run on your server
  • Once the updated you must login to CS R4+ on the server

Kind Regards

Ian

View solution in original post

0 Kudos
Reply
32 Replies
Highlighted
CS Dental Employee
CS Dental Employee

Re: Scotland Fee Update - June 2020

Jump to solution

Hi All,

Just to note,

  • You must be running CS R4+ version 8.1 - this is detailed on the login screen.
  • Please remember to log out all users from CS R4+
  • The update must only be run on your server
  • Once the updated you must login to CS R4+ on the server

Kind Regards

Ian

View solution in original post

0 Kudos
Reply
Highlighted
Canine II

Re: Scotland Fee Update - June 2020

Jump to solution

hello,

the R4 version is not 8.1 how to download

the new version please? 

0 Kudos
Reply
Highlighted
Canine II

Re: Scotland Fee Update - June 2020

Jump to solution

Iv been struggling to get through on the phone to speak to someone about the update. Our system is on v70.2 can someone please help with the new 8. update. Thanks 

0 Kudos
Reply
Highlighted
CS Dental Employee
CS Dental Employee

Re: Scotland Fee Update - June 2020

Jump to solution
Sorry, we are extremely busy at the moment, you would have been sent an update in April with version 8.1. You would have also been sent version 8 in Januaury. Can you find these update? You can just install version 8.1

Kind regards

Ian
0 Kudos
Reply
Highlighted
Canine II

Re: Scotland Fee Update - June 2020

Jump to solution

Hello,
I have not got any letter regarding the 8.0 and 8.1 updates. but I have got R 4 to remotely update to 8.1 version.

Thank you
Kind regards
Prasad

0 Kudos
Reply
Highlighted
Canine II

Re: Scotland Fee Update - June 2020

Jump to solution

Hello,

I have older windows version. The iso dvd file is not opening by right clicking. it is not allowing to burn it as well. can you please send a disc for updating form 7.0.2 to 8.1 version . We did not get a letter and disc for this update at all in the first place please. Urgent.

Thank you

Prasad

Faithlie Dental practice

AB43 9NF

0 Kudos
Reply
Highlighted
Canine II

Re: Scotland Fee Update - June 2020

Jump to solution
Hello Ian
 
My previous post didn't stay on? Not to worry I will put it on again.
 
I note that R4 sdr update is now available on the exchange- it however specifies version 8.1 for this install.
 
We are on version 7.0.2.
 
The exchange indicates these updates were sent out but I can assure you that neither I or my colleagues have recieved this.
 
I'm now on hold for close to 40 minutes on my mobile to try and rectify this on your support line ( for which I have only access to via my mobile as my landline is very busy as we have just opened for business again). This entails a huge charge that I will have to pay.
 
I also note that other software providers have managed to get their update out on time. Yet again carestream has failed us.
 
I'm really very unhappy at this whole situation as it's adversely affecting my business and taking up a load of my time which i can't spare.
 
I am going to have to hang up on the support call - it would be a good gesture if you would refund me this phone fee.
 
Please do get in touch asap to sort this out.
 
Alloway Place Dental Care
KA7 2AA
 
0 Kudos
Reply
Highlighted
Canine II

Re: Scotland Fee Update - June 2020

Jump to solution

how do I get the update files?

 

no link on the post - need this asap

 

thanks

 

can you email directly please? forresdentalcare@outlook.com   thanks

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: Scotland Fee Update - June 2020

Jump to solution

Good Afternoon, 

We can confirm that 8.1 updates were mailed to our Scottish customer base in March but it is possible that the lock down with Covid 19 has effected their delivery through the Royal Mail. 

I have IM'd you to get your practice's details to assist you. I have also called your practice and left a voicemail.

Kind Regards

Matt

0 Kudos
Reply