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Premolar I

Slow or No email merging and slow Word merging

Hi everyone

I am struggling at the moment with extremely slow merging by R4+ 

I cannot send any patient emails through R4 on our server and the merging on the other reception computer is extremely slow.

Also, the merging into MS Word of patient letters is horrendously slow.

Is there a way of me being able to upgrade online, as I have spoken to someone recently who did mention that there is a newer version of R4+ than the one we are running.

We have ordered a stand-alone server, so hopefully, this will improve things too.

Many thanks

Kay

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Moderator
Moderator

Re: Slow or No email merging and slow Word merging

Hi Kay, 

If you would be able to call the Service Desk on 0330 094 8194 they will be able to run speed checks and talk to you about options to improve your system. 

Thanks

Matt

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Canine III

Re: Slow or No email merging and slow Word merging

R4 has always been slow mail merging and opening word 😞

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Moderator
Moderator

Re: Slow or No email merging and slow Word merging

Good Afternoon, 

Sorry you feel this way, however R4+ should not be exceptionally slow and there may be causes for this we can address, sometimes it can be due to to the overall amount of data or merges taking place.

Please contact our support team and our representatives would be happy to look at this for you

0330 094 8194

Kind Regards 

Chris 

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