We are wanting to add information to our reminder texts about Covid-19. As we are only allowed 155 digits it will not allow us to do this. We have tried to send it as 2 text messages one minute apart but it will not allow this either!
The other option was to change the 2nd text to 2 hours after the 1st one had been sent! This is confusing to the patients as we cannot fit the practice name on it!! so they would not necessarily know where it had come from! (and when set up by carestream it did not work anyway)!
So can we increase the number of digits that we can use in our messages? GP surgeries etc seem to be doing it without a problem. We need to advise patients not to attend if members of the household have Covid symptoms, to attend alone etc...this is important information that needs to be relayed tom patients before they attend.
If you update to 8.1.2 It wont truncate the text message length then but it will charge 1X text per 155 characters.
If you can call us on 0330 094 8194 one of the team will be able to update you.