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arlene
Canine II

Text messages

Does anybody else have ongoing problems with the text messaging service? ie not working over bank holidays, not sending/ receiving if incorrect response received from 1 patient? Any suggestions of which is the best company to use?

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CS Dental Employee
CS Dental Employee

Re: Text messages

Good Morning

I am not aware of the system not sending messages on bank holidays and having issues with not sending/receiving due to incorrect response.

It could be your text message settings inside R4 are not set correctly. 

I recommend giving the helpdesk a call to look into it.

As for best company to use, we are carestream recommend Healthcare Communications as they are the only company currently integrated into the system.

Kind regards

Liam Rushton

Kind Regards
Liam Rushton