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edcoppen
Canine II

URGENT - LOGIN ERROR 13

Was able to login fine yesterday.

Went to login today and instead of usual login screen an error appears.

"Source: Sys2000Shell
Description: Type mismatch
Last DLL Error: 0
Error Info: Error Code 13 has occurred
Error Code: 00B3-000D
Additional Information: Initilaising"

Any help hugely appreciated.

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matthewbridge
CS Dental Employee
CS Dental Employee

Re: URGENT - LOGIN ERROR 13

Hi @edcoppen,

Many thanks for your post.

The fix for this is varied depending on whether its a server or a client PC.

If client:

  1. Instead of double clicking on the R4 icon, right click and select "open file location"
  2. Scroll up and find s2kmain.exe and double click
  3. The normal login will appear, login
  4. If you then logout the link will be back working again

If server:

You can reload in the same way but a more in depth fix in the registry can be completed, I would recommend that being done by a member of the support team. Please call on 0330 094 8194 option 1 if the issue is ongoing on the server today.

Regards

Matt

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