Hi there we are based in scotland and have just updated to version 8.1
We are aware there that the issue regarding 9999 exams has still not been resolved, which may i say, is a total and utter shambles. We have been doing the workaround to submit the claims -delete-schemes-register but are getting this error message when submitting new patient claims :
Please can you tell me how to correct this ASAP. I am working from home but have remote access to my computer PC so can allow you to log in. Thanks.
Good Afternoon Seema99,
I apologise for the 9999 claims issue. I am glad you have been made aware of the workaround.
The timeout issue that you are seeing is caused when your R4 server cannot communicate with the SWAN network to send the claim to PSD. If you can either provide me with your account number or call the helpdesk we can take a look at it for you.
We are very sorry to hear of these issues you have faced, we must advise though the connection issue with SWAN is not likely to be due to CS R4+ Version however, we are pleased to advise that the 9999 exam should be resolved in our next release of CS R4+ V8.1.1 and this is due for release in the coming weeks.
If you could private message me your practice details i will add you to our priority shipping list.
If you have further concerns or issues please raise these to the support teams and it can take the necessary escalation route internally and get this addressed.