Workstations cant connect to server

[katep1970]

Hello everyone,

All of a sudden this morning both workstations in our practice are not connecting to the server. In the Select Command Prompt it shows that the ping statistics are 100% lost and all requestst to ping server01.home timed out whatever that means...

Anyone has any solution that has proven to work? Thank you in advance.

[matthewbridge]

Hi @katep1970,

Many thanks for your post.

That means that the server PC cannot be contacted by the workstations, it could be a number of things that have caused this but most likely the server PC has dropped off the network.

I would recommend a reboot of the server PC in the 1st instance and check again.

Regards

Matt

[mtones]

Hi There, 

This is a technical issue so should the reboot not solve the issue please call 0330 094 8194 and our technical team will be happy to help you. 

Thanks

Matt

[katep1970]

Thank you for your quick responce. We have tried that multiple times and the workstations are still not connecting to the server. We checked our internet connection on the server PC and it is working fine

[mtones]

Hi,

Please call 0330 094 8194 and our technical team will be happy to help you with this issue.

Thanks

Matt