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katep1970
Canine II

Workstations cant connect to server

Hello everyone,

All of a sudden this morning both workstations in our practice are not connecting to the server. In the Select Command Prompt it shows that the ping statistics are 100% lost and all requestst to ping server01.home timed out whatever that means...

Anyone has any solution that has proven to work? Thank you in advance.

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4 Replies
matthewbridge
CS Dental Employee
CS Dental Employee

Re: Workstations cant connect to server

Hi @katep1970,

Many thanks for your post.

That means that the server PC cannot be contacted by the workstations, it could be a number of things that have caused this but most likely the server PC has dropped off the network.

I would recommend a reboot of the server PC in the 1st instance and check again.

Regards

Matt

mtones
Moderator
Moderator

Re: Workstations cant connect to server

Hi There, 

This is a technical issue so should the reboot not solve the issue please call 0330 094 8194 and our technical team will be happy to help you. 

Thanks

Matt

 

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katep1970
Canine II

Re: Workstations cant connect to server

Thank you for your quick responce. We have tried that multiple times and the workstations are still not connecting to the server. We checked our internet connection on the server PC and it is working fine
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mtones
Moderator
Moderator

Re: Workstations cant connect to server

Hi,

Please call 0330 094 8194 and our technical team will be happy to help you with this issue.

 

Thanks

Matt

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