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cyrusmz
Canine II

additional information for Appointment in Add-In

When  "Last Appointments" is added to a  NHS Laps letter , the system does not distinguish between Dental Examination Appointment and Hygiene Treatment Appointment.

When a letter is sent to a lapsed patient with "last Appointment" included in the letter, it causes problems and confusion with those patients who over the previous 24 months have only seen a hygienist.

It is very important that  the system distinguishes between routine dental examination appointments (recall exams as necessitated by the NHS guidelines not to lapse more than 24 months) and Hygiene or other Treatments. 

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