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lg1964
Canine II

anybody else signature pad crash regularly ?

our  signature pads , connected with the main server crash all the time , meaning we have to reboot all the time, have  emailed the service desk team many times , but had no reply ... anybody else have this problem  ?  ive changed leads all to no avail

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3 Replies
CS Dental Employee
CS Dental Employee

Re: anybody else signature pad crash regularly ?

Hi I am sorry that you have not had a call back.

Can I ask what email address you are using but in the mean time if you call my team on 08452302451 option 1 then they will be able to help you.

Regards

Dave Potter

lg1964
Canine II

Re: anybody else signature pad crash regularly ?

uk-customer-care@csdental.com.,

had an e mail from martin b from this address so we naturally replied .
had cables replaced , etc all to no avail , my pad is just sitting on the desk , i have detatched it from the system as i cannot use it , as it crashes the whole system . there is no point me phoning the above number as the pad either needs to be replaced or repaired . i amm incredibly frustrated .
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CS Dental Employee
CS Dental Employee

Re: anybody else signature pad crash regularly ?

Hi

I am sorry that you feel frustrated and you may be correct in saying that the pad need replacing but we have found that pad crashing can be that the drivers need removing and re installing that can be completed remotely. I will raise a call to arrange for one of my guys to call you.

Can you please confirm your account number or post code please?

Cheers 

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