We do not seem to be sending out text messages for every patient.
For example, if a patient books in and we send them a text message - then they change their mind and change the time, when we send the new appointment it does not get through to them, likewise if we send a text in error and send another to explain these also dont go through.
Does anyone know why this is or how we get this rectified, it seems ridiculous especially if we book several members of the family for different days and they all have 'the parents' mobile number.
any ideas? or are we doing something wrong?
Thanks for your query,
Unfortunately without having access to your system for this one it maybe difficult to know exactly why this is happening but there could be a few causes:
1. If the appointment that has been moved has already been sent a reminder the system may still see as that having being actioned and if the task is not configured to send to patients that have already had a reminder R4+ will no sent to them.
2. HCL (sms provider) could be blocking this incorrectly as a duplicate and would need raising with them. The desk could do this.
Could i request you contact our help desk on 0330 094 8194 and the team can get to the bottom of this for you