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kevalshah31
Canine II

"Timeout Error Occurred While Connecting to the Server" on All Computers Including the Server

Does anyone keep on getting error messages that database connection lost and then have to shut down the slave computers and reconnect to the server. Keeps on happening a lot in the past few weeks- We use R4

 

Carestream say it is a software issue on their side and they are working on it..Has anyone else experienced it or resolved it?

2 Replies
Community Manager
Community Manager

Re: "Timeout Error Occurred While Connecting to the Server" on All Computers Including the

@jonbarton or @liamrushton do you know if this has been resolved yet? 

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CS Dental Employee
CS Dental Employee

Re: "Timeout Error Occurred While Connecting to the Server" on All Computers Including the

Dear Dr Shah,

The error mentioned sounds like a network issue to me as it states 'error connecting to the server', as CS R4+ is a client/server application it does require a stable network. I have logged a support call to get a support representative to investigate these issues for you.

Kind Regards

Jon

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