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lg1964
Canine III

replacement stylus for wacom dtu 1141b

hi carestream, looking for a replacement stylus for above as totally broken , can you help please. thank you

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5 Replies
matthewbridge
CS Dental Employee
CS Dental Employee

Re: replacement stylus for wacom dtu 1141b

Hi @lg1964,

Many thanks for your post.

It could potentially be the software linked to the pad causing this problem, I would recommend you contact the support team on 0330 094 8194 option 1 and we can run through diagnostics.

If we support the hardware of the device and we are unable to resolve, we would then arrange for a replacement.

Alternatively if you want to private message me your account number I will arrange a member of the support team to contact you.

Regards

Matt

lg1964
Canine III

Re: replacement stylus for wacom dtu 1141b

thank you for your reply,

  the pen has been broken by a patient, who also managed to stand on it and shatter it into 7/8 pieces , rendering it useless.

 

all my other stylus pens work on my signature pad and i just need a replacement pen , is this something i can get from you ? 

 

kind regards

 

 

l green

ctdp

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matthewbridge
CS Dental Employee
CS Dental Employee

Re: replacement stylus for wacom dtu 1141b

Hi @lg1964,

It would all depend on if you have taken hardware support on this device.

If you could private message me your account number I can check the support and then arrange a call with the practice.

Regards

Matt

lg1964
Canine III

Re: replacement stylus for wacom dtu 1141b

I HAVE SENT YOU A PRIVATE MESSAGE WITH OUR A/D DETAILS AND MY TEL NO .

 

THANK YOU

 

 

 

LG

lg1964
Canine III

Re: replacement stylus for wacom dtu 1141b

Thank you for your help today , the Exchange site once again being very useful.

 

l g

 

canning town dental