Build 0.1.5576 | December 16th, 2020
This week’s Sensei Cloud updates continue to expand core application functionality and deliver on recent customer requests.
Support for hosting teledentistry appointments is now available to all Sensei Cloud customers. Contact a Support representative via the live chat feature (click the purple ‘?’ in the top right corner) to enable your practice today. NOTE: You can also use the Help tool to learn more about how Sensei Cloud supports remote patient care - just search for ‘teledentistry’.
Sensei Cloud integrates with Microsoft TeamsTM, enabling you conduct live, teledentistry consults from your schedule. If your practice already uses Microsoft 365TM as a business tool, enrolling in Carestream Dental’s teledentistry solution provides a simple way to deliver teledentistry services. Once configured, you can begin creating online meetings as part of the appointment booking process. NOTE: You must access Sensei Cloud through the correct URL at ‘GOSENSEI.US’ (for US customers) or ‘GOSENSEI.UK’ (for UK customers). Make sure to update your browser bookmarks.
When creating an appointment, first schedule the date and time, and then click the new ‘Teledentistry’ checkbox in the Appointment Card. After you define the appointment details and schedule the Teledentistry appointment, you are prompted to log into or confirm your Office 365TM account. Once access is verified, an online meeting is created, and an email invitation with the relevant appointment details is sent to the patient. NOTE: The date and time must be set before the ‘Teledentistry’ checkbox is enabled. If an appointment is rescheduled, you ,ust generate a new teledentistry link for the appointment by unchecking the ‘Teledentistry’ checkbox, saving the appointment, and then rechecking the ‘Teledentistry’ checkbox to send an email with the new date and time.
Appointments that have associated online meetings are clearly marked on the Schedule DayView with special visual indicators. Additionally, an appointment note is created to indicate that an online meeting has been created. When it is time for the appointment, use your audio/visual device and click on the ‘Start Online Meeting’ link in the Appointment Tile popover or Appointment Card. The meeting is launched automatically, and you are ready to consult with your patient. NOTE: If the Microsoft TeamsTM application is not installed on your device, use the browser-based version of TeamsTM to conduct the meeting. Your patient does not have to own a Microsoft 365TM user license to join the meeting. By clicking the ‘Join Session’ link in the appointment email, your patient automatically joins the meeting as a guest. You will be notified that your patient is waiting in the virtual lobby and can admit him to start the consultation.
This integration provides Sensei Cloud practices with the necessary tools for delivering care to patients via remote consultation. We are excited to provide these capabilities and look forward to feedback on how it supports your teledentistry needs. NOTE: View our recorded class in the Carestream Dental Institute to learn how to schedule teledentistry appointments in Sensei Cloud (https://csdental.learn.taleo.net/learn6.asp?id=178411&courseid=7549).
In response to customer feedback, you can now associate a chair (operatory) with a provider, enabling you to represent the provider’s working hours in the Schedule DayView [Administration Tab > Scheduler > Provider Schedule Planning]. For practices in which providers work out of specific chairs, this helps inform team members about the available scheduling hours for a given chair. When you associate a chair with a provider, the Schedule DayView reflects the provider’s planned hours instead of the location’s working hours.
Provider working hours are managed, per location, in the Provider Schedule Planning screen [Administration Tab > Scheduler > Provider Schedule Planning]. To associate a specific chair with the provider, click ‘Add Chair’ and select one to link to the provider. Once set, it can be changed or removed, as needed. NOTE: This associates the chair with the provider and his working hours for all days / dates for the location. A chair can only be linked to one provider within a location; once assigned, it is not available to associate with any other provider’s working hours.
In the Schedule DayView, working hours are displayed in white, while non-working hours are gray [Location Tab > Schedule > Day/Week View]. By default, chair hours reflect the location’s working hours for the day, as set in Location Schedule Planning [Administration Tab > Scheduler > Location Schedule Planning]. However, when assigned to a provider, the chair’s hours reflect the provider’s working hours for the day. The ‘out of bounds’ rules, which trigger prompts when booking appointments during non-working hours, will also reflect the associated provider’s working hours. NOTE: The provider’s initials are displayed next to the chair name at the top of the Schedule DayView. If the provider has no planned hours for the location on a given day, then the chair displays as ‘closed’ (all gray time slots).
This enhancement provides more flexibility in displaying the scheduled working hours, specifically for those practices whose providers work out of specific chairs. We look forward to your feedback on what works well and what additional enhancements can be made to improve your scheduling workflows.
Sensei Cloud has been enhanced to include summary statistics on the day’s appointment load in the Schedule DayView [Location Tab > Schedule > Day/Week View]. The number of scheduled appointments is now displayed in the side panel below the Actions. Click on the ‘[#] Scheduled’ link to display a popover that includes a breakdown of the day’s appointments: the number of scheduled appointments - both confirmed and unconfirmed - as well as the count of appointments in each status. NOTE: This does not include canceled appointments, other than those ‘failed’ appointments that were not cancelled prior to the appointment’s scheduled time window.
We hope this enhancement brings value to your scheduling workflows. We look forward to your feedback on what additional improvements can be made.
To accommodate practices that have longer standard appointment blocks, the Schedule DayView now supports expanded base time units. In response to customer feedback, you now have the option to set a location’s base time unit as 20 or 30 minutes (expanded from the existing 5, 10, or 15 minute options) [Administration Tab > Scheduler > Schedule Settings]. NOTE: You are prompted about the impact of modifying a location’s base time unit, which will impact both the display of the Schedule DayView itself and any existing appointments.
Once set, the Schedule DayView is rendered on this unit basis and serves as the standard scheduling interval for all new appointments. Additionally, as described in the notification when changing the location’s base time unit, any existing appointments will be automatically adjusted (as needed) depending on whether the base time unit has been lengthened or shortened.
We are happy to provide this requested enhancement to our users. We look forward to your feedback on what works well and what additional enhancements can be made.
The following fixes and optimizations have been added to Sensei Cloud this week.