Our practice started with Patient Manager A Sensei Product just before Christmas and have been experiencing issues since then. We signed up for the Essentials package which includes
- Patient Reminders, Confirmations and Missed Appointment Reminders
- Patient Recall and Reactivation
- Marketing Campaigns
- Patient Communicator
- Reputation Management
Patients were receiving
- text messages for appts that had been canceled or rescheduled
- text messages for overdue recall even though they had just been in
A text reminder was even sent to a NP even after the patient canceled and the acct was deleted.
Because of all these issue, I requested that that the RECALL and 1 HOUR reminder features be turned off until the issues have been fixed.
I have called and emailed multiple times but I get the same response...a ticket will be sent to the development team and we will call you when it is resolved. I have reached out to our e-services sales rep and even sent an email through the CS website.
IF YOU USE THIS PRODUCT, HAVE YOU EXPERIENCED ANY OF THIS?
Kelly H.
