To all Softdent Pearl users:
The new app is now available for PEARL Mobile Solution to address recent connectivity issues. Thank you very much for your patience.
To restore performance quickly, please download the installation package attached to this post. You will see MTM Mobile for PracticeWorks 184.108.40.206 - Softdents. (This is correct link for all Softdent customers):
Please follow the instructions below:
**PLEASE NOTE** This installation requires .NET Framework 4.6 or higher. If you are not currently running this .NET Framework 4.6 or higher, you will be prompted to do so during the install process. This will require a reboot and the install process will continue after that is complete.
If you experience any issues, please email Softdent Support at:
Thank you very much for your business.
Hi - there is no change to the app functionality with this update. This update is intended to fix the connection issues. If you would like, you can email me your office information and I will have a technician contact you to assist with the installation. My email is firstname.lastname@example.org.
Thank you but our IT group is going to do this after hours because we will need the net framework update. We can't reboot our server during work hours and we have the Faircom server so I'm letting them handle it.
Hi Sharon -
If they run into any issues, they can always reach our support team by phone or email at email@example.com.
We would like to be given a credit for a minimum of 1 month if not 2 for the inconvenience. You can contact our Practice Administrator Katie Burkins at 410-939-3950. Thank you