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david_chism
CS Dental Employee
CS Dental Employee

A New PEARL Update Required for Softdent Customers

To all Softdent Pearl users:

The new app is now available for PEARL Mobile Solution to address recent connectivity issues. Thank you very much for your patience.

To restore performance quickly, please download the installation package attached to this post. You will see MTM Mobile for PracticeWorks 1.1.25.1 - Softdents. (This is correct link for all Softdent customers):

Please follow the instructions below:

  1. This can only be done from the PC/Server where Pearl is installed.

**PLEASE NOTE** This installation requires .NET Framework 4.6 or higher.  If you are not currently running this .NET Framework 4.6 or higher, you will be prompted to do so during the install process.  This will require a reboot and the install process will continue after that is complete.

  1. After downloaded from this post, right click and select> Unzip to extract all files into the same folder in the server.
  2. Right click on file MTM-PracticeWorks-InstallUtilExe.exe and select the option Run as Administrator.
  3. A command screen will appear. It will uninstall the previous Pearl version and install the new one.
  4. To ensure that you have successfully updated, open the Pearl Admin Client and check the version on the bottom of the first tab. It should say: 1.1.25.1.

If you experience any issues, please email Softdent Support at:

softdentsupport@csdental.com 

Thank you very much for your business.

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6 Replies
uniondental
Premolar I

Re: A New PEARL Update Required for Softdent Customers

After this update is installed on the server will any change need to happen on the app????

david_chism
CS Dental Employee
CS Dental Employee

Re: A New PEARL Update Required for Softdent Customers

Hi - there is no change to the app functionality with this update.  This update is intended to fix the connection issues.  If you would like, you can email me your office information and I will have a technician contact you to assist with the installation.  My email is david.chism@csdental.com.

Thank you

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uniondental
Premolar I

Re: A New PEARL Update Required for Softdent Customers

Thank you but our IT group is going to do this after hours because we will need the net framework update.  We can't reboot our server during work hours and we have the Faircom server so I'm letting them handle it.

 
Thank you for the reply I will check the app after the install tomorrow night.
 
Sharon
david_chism
CS Dental Employee
CS Dental Employee

Re: A New PEARL Update Required for Softdent Customers

Hi Sharon -

If they run into any issues, they can always reach our support team by phone or email at softdentsupport@csdental.com.

David

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uniondental
Premolar I

Re: A New PEARL Update Required for Softdent Customers

We would like to be given a credit for a minimum of 1 month if not 2 for the inconvenience.  You can contact our Practice Administrator Katie Burkins at 410-939-3950. Thank you

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david_chism
CS Dental Employee
CS Dental Employee

Re: A New PEARL Update Required for Softdent Customers

We will have someone contact your office.

Thank you

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