ACCOUNT BALANCE VS PATIENT BALANCE

[orlando]

I have a patient that is showing a balance, however the account is showing a $0.00 balance.... Can anyone tell me why this might be happening?  I checked all other patients on the account have $0.00, I was hoping to find one with a  credit balance that would make this make sense, but no.  Please help.  Thanks

[ayman · Accepted solution]

i would try to go through the account transaction looking for transactions posted under ID 0 might cause this imbalance 

[orlando]

I am having the same problem again and checked for the 0 on all accounts... That is not the issue this time.  Any other suggestions?

[ayman]

contacted office and found out it is related to insurance balance being incorrect on account transactions 

related information :
https://community.carestreamdental.com/message/7139-re-why-is-outstanding-insurance-still-showing-up... 

[orlando]

Thank you so much!!! That's what it was!