Adjustment collections appear on your reports when any code from 21 to code 39.99 is posted to transactions. All of the codes within this range are Collection Adjustment codes.
Any code from 21 to 29.99 will increase collections and decrease balance.
Any code from 30 to 39.99 will decrease collections and increase balance.
Run a report to find where and when these codes were used at your practice.
Reports>Accounting>Trans for a period. Set the date range and then set to run only for codes 21 to 39.99.
Be sure you are using the codes to take the action you intended. You can edit each code to look at the effect each code will have in your transactions. SoftDent uses ranges of codes to have different effects. You may find that you will need to inactivate codes that were being misused. Do not delete them! Then create new codes as needed, making sure to add them to the correct range. See screenshots.