Was something ie, transaction with monies possibly posted to the ACCOUNT screen instead of the patient screen? If not perhaps try the Balance MisMatch Fix.
When you run your AR report does this account show having a "Balance Mismatch?
it is only a problem if these Id 0 transactions has charge or credit amount , ie if it is 0$ kind of transactions it is ok to leave them on ID0
if transaction on id 0 had any amount you need to
Remove the posted item from the account, making a note of the code, the date posted, and the amount.
Re-post the item to the patient with the same date of service, the same code, and the same amount.
With respect, throughout the existence of Softdent, the general consensus is/was to AVOID deleting at all costs. Anytime a user deletes an item in Softdent, especially a transaction, there are a multitude of messages to make absolutely sure that is what you want to do. I believe there is a better way ...
I'd like to propose a different solution, one that has ZERO risk. Access the account payment screen, highlight the credit (it would be in the account), and then left Softdent "transfer credits" to the appropriate debit balances, and then post.
As an aside, there is such a thing as a "balance mismatch", and the fix, again easy - ZERO risk, is an option in the account screen. Softdent is notorious for those pesky balance mismatches .... development is working on that issue ...