Monday, November 27, 2017- Tuesday, November 28, 2017
Submitters of Real Time transactions may experience timeouts for Real Time Eligibility, Claim Status Inquiry, Precert and Referral transactions on Monday, November 27, 2017 at 10:00 PM ET to Tuesday, November 28, 2017 at 3:00 AM ET.
Questions: Please direct any questions to the EDI Production Control mailbox. EDI Production Control will respond between the hours of 7:00 AM – 4:00 PM. For connectivity/timeout issues after the change, please contact Aetna Mission Control at 1-888-676-2277.