To enter an insurance payment for an individual, I enter the patient transaction screen and type Y. If the insurance denied the claim and I indicate that, the write-offs do not get applied. Sometimes we want the write-offs applied (because Dr F is a nice guy, 🙂 ) . I've been getting around this by applying a payment of 1 penny, letting the write-offs and 1 penny payment post, and then changing the 1 penny payment to 0. It's definitely easier than denying the claim and then figuring out the write-offs to apply.
Is there a better way to do this?
just deny the claim, attach the claim #, and in the subject line enter who & why.
then go to 'add' and add your write off code. if you don't have one, create one. could call it a 'professional discount'.