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ticiATdrfactors
Canine III

CITRIX DOWN AGAIN? been down 2 hours

We;ve been unable to open our SoftDent cloud for 2 hours now and I have been waiting 1.5 hours for a call back from cloud support.  I was told that all their lines are busy, so does that mean their servers are down?  I wish they would put some type of update on this site if that is the case since it's hard to get answers on the phone.

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tshaw
Community Manager
Community Manager

Hello @ticiATdrfactors , 

I apologize for the frustrations and inconvenience.
I have reached out to the Cloud team directly and someone is being assigned to contact your office. 

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