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jenespanet
Canine III

Can't move appointment with mouse

Suddenly we can't move appointments with the mouse...how else can you change the appointment time?? This is very frustrating. On top of the cloud being painfully slow today.

 

 

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jenespanet
Canine III

Re: Can't move appointment with mouse

I also cannot cancel this appointment. I can't just make a new appointment at the same time either because then the error of "pt already has an appt at that time" blocks it. my solution has been to just block the range with a note. I wonder what will happen when it's the day of the appt and I need to check it out??? 

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trankin
CS Dental Employee
CS Dental Employee

Re: Can't move appointment with mouse

Good Afternoon,

Due to the nature of this issue we would need to troubleshoot to see why an appointment can't be moved or canceled and why you can not add a new appointment. It may be a situation where we need to run a Scheduler Repair utility.

Please contact the main support line at 866-435-7473 and we will be able to help you resolve this issue.