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Kamdentalcare
Canine II

Cannot run Balance Mismatch Utility

I tried running Balance MisMatch Utility, cause my program to freeze.  Any help in correcting this problem would be welcomed.

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3 Replies
CS Dental Employee
CS Dental Employee

Re: Cannot run Balance Mismatch Utility

Please contact support for this issue at 866-435-7473

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CS Dental Employee
CS Dental Employee

Re: Cannot run Balance Mismatch Utility

depending on the # of Balance Mismatches, you can "Fix" the balance mismatches within the software.

Click File

Click Account 

type in the Account # (this assures you are going to the correct account)

Click OK (or press enter)

Press V to validate balances 

You will be prompted (do you want up update the balance of this account?)

Click Yes

a box will pop up displaying the old and new balance 

click OK (this account's balance should be updated)

press F to find the next account (repeat above steps)

if you have pages of balance mismatches - please call support as Bert mentioned below.  

Wendy

 

CS Dental Employee
CS Dental Employee

Re: Cannot run Balance Mismatch Utility

depending on the # of Balance Mismatches, you can "Fix" the balance mismatches within the software.

Click File

Click Account 

type in the Account # (this assures you are going to the correct account)

Click OK (or press enter)

Press V to validate balances 

You will be prompted (do you want up update the balance of this account?)

Click Yes

a box will pop up displaying the old and new balance 

click OK (this account's balance should be updated)

press F to find the next account (repeat above steps)

if you have pages of balance mismatches - please call support as Bert mentioned below.  

Wendy

 

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